Terms of Service

1. Who this agreement is between

1.1 These Terms of Service (“Terms”) govern the relationship between the provider of the MAKE ME WEB service — MAKE ME DIGITAL, the brand under which MAKE ME WEB and MAKE ME AI are provided, currently operated by an individual trader under their existing personal legal and tax registration in Lithuania. MMD is in a market-validation stage: no dedicated corporate entity has been incorporated for it yet, and one may be formed later if commercial, payment-processor, regulatory or investment needs require it — these Terms will be updated to name that entity if and when it exists. Full legal identity, registered address and contact details for the current operator are published on our Legal Notice (/imprint), which forms part of these Terms. (“we”, “us”, “MAKEMEDIGITAL”) and the person or organisation that subscribes to the service (“you”, “the customer”). This service is offered to both businesses and individual consumers. They apply from the moment you place an order, accept a proposal, or start using the service, whichever is first.

1.2 Right of withdrawal for EU consumers. If you are subscribing as a private individual, for purposes outside any trade, business, craft or profession, and you are based in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day this contract is concluded. To exercise this right, you must inform us — MAKE ME DIGITAL, contactme@makemedigital.online — of your decision to withdraw by an unequivocal statement (for example, an email). To meet the withdrawal deadline, it is enough to send that statement before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you without undue delay, and in any event not later than 14 days from the day we are informed of your decision to withdraw, using the same means of payment you used for the original transaction, unless expressly agreed otherwise. If you expressly requested that we begin performance of the service during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you communicated your withdrawal, compared with the full scope of the contract; if the service is fully performed before the 14 days end, you lose the right to withdraw.

This right does not apply if you are subscribing as a business, sole trader acting for business purposes, or other organisation.

2. What the service is

MAKE ME WEB is a single managed subscription that can include, depending on the plan you choose:

• a professional website, designed and built for your business;
• cloud hosting sized to your plan;
• domain configuration and DNS management;
• SSL certificates, issued and renewed for you;
• professional business email on your own domain;
• scheduled backups kept outside the production server;
• security, monitoring and maintenance;
• technical support;
• the MMD Client Portal, available after purchase;
• for eligible plans on a 48-month term only, the Zero-Downtime Migration process for moving an existing website at the start of the service.

The plans, what each includes, and the fees are set out in Schedule A below, which is generated from the current published plan data. We do not restate prices in prose so that the contract always matches the live figures.

Automated pre-sale tools. Before you subscribe, the website may offer a guided product assistant and, where separately offered, an optional AI sales advisor. Neither is a person, and the website tells you so before you use either. Nothing either of them says — including a stated price, a described feature, or a proposal to check out — is an offer capable of forming a contract, and no subscription exists unless and until you complete checkout and we receive confirmation of payment from our payment processor. How the AI sales advisor processes what you type is described in the Privacy Policy.

3. Plans, term and fees

3.1 You choose a product (Landing, Business, Booking or Shop) and a committed contract term (12, 24, 36 or 48 months). The monthly fee for your product and term is the one shown in Schedule A at the time you subscribe.

3.2 Fees are billed monthly, in advance, in USD, via our payment processor (Stripe). Longer committed terms carry a lower monthly fee, as shown in Schedule A. Choosing a shorter term does not reduce the services included. What happens if you end a committed term early is set out in Section 13.4 (early termination discount recovery).

3.3 Your monthly fee is fixed for your committed term. The monthly fee for the product and term you select does not change at any point during that term. No price adjustment, indexation, escalation, surcharge or maintenance fee is applied to a live committed term. Before your term ends we tell you the monthly fee for the term that follows, at least 60 days in advance, and you are free to renew at that fee or not to renew (Section 13).

3.4 Taxes. Fees are exclusive of any applicable sales tax, VAT or equivalent. No VAT currently applies to the operator’s individual trader registration in Lithuania. If that changes, fees will be adjusted to add VAT where the law requires it, and this section will be updated with the applicable rate and identification number.

3.5 Optional extras you request and accept yourself — changes to your website beyond those included in your plan, and paid Help Desk tickets — are described in Section 19. They are not part of the monthly fee, are never applied without your acceptance of the stated price, and are therefore not a price adjustment or surcharge under Section 3.3.

4. Payment, late payment and suspension

4.1 You keep a valid payment method on file. We attempt to collect each fee when it falls due.

4.2 If a payment fails, we notify you and allow a grace period of 3 days to update the payment method and settle the amount due.

4.3 If the amount remains unpaid after the grace period we may suspend the service. Suspension does not end the contract or your obligation to pay. We may terminate for non-payment if the amount is still unpaid 30 days after the date the service was suspended.

5. Your responsibilities

5.1 You provide accurate business information and the content, text, images and materials you want on the website, and you confirm you have the right to use them.

5.2 You do not use the service for anything unlawful, and you comply with the Acceptable Use expectations in these Terms and any policy we publish.

5.3 You keep your portal and account credentials secure and tell us promptly if you believe they have been compromised.

6. Content, intellectual property and ownership

6.1 Your material stays yours. Your domain, your logo, your photographs, your text, your business data and your customer leads belong to you throughout and after the service relationship. We never hold a domain to keep a customer.

6.2 The website build. MAKE ME WEB is a managed subscription service, not a purchase plan. Ownership of the website build we produce for you is separate from ownership of your domain and content, and it stays with us: while you subscribe, we license the build to you for use as part of the service. The subscription does not accumulate ownership of the build, and there is no transfer fee or buy-out at any contract term. The 12, 24, 36 and 48-month terms are commitment pricing only — a longer term is a lower monthly price for the same managed service. The Website Ownership Policy (/ownership) explains this in full and forms part of these Terms.

6.3 Third-party components. Open-source and third-party components remain under their own licences.

7. Domains

7.1 A domain you already own, or register yourself, remains your property. We manage its DNS and handle its renewal on your behalf while you are a subscriber, but the registration and renewal cost of that domain is yours — an existing domain may be a premium registration whose cost we cannot know in advance.

7.2 A domain we arrange for you is registered in your name from the outset, with us as technical and administrative contact while we manage the service. It is your property at all times — there is nothing for us to transfer to you, and no completed term or other condition attaches to it.

7.3 We pay for it up front, and keep it paid twelve months beyond the end of your current term, for as long as you subscribe. A 12-month agreement is registered for 24 months, a 48-month agreement for 60, and each time you renew we extend the registration again so the twelve-month margin stays intact. It is included at no charge.

7.4 After the period we paid for, the renewal is yours. The domain was always your property, so nothing transfers at that point — only responsibility for paying the registrar. Whenever you leave, at the end of your first term or your fifth, you have a full year of registration already paid to take it over. At least 60 days before the registration expires we tell you the expiry date, the registrar holding the domain and what you need to do to keep it.

7.5 The standard included domain is a .online domain, subject to availability. You may register a different extension yourself under 7.1, or ask us to quote it. Any domain outside the standard offering — a premium registration, or an extension priced above it — is quoted to you before it is registered and is never assumed to be included. The Website Ownership Policy Section 5 addresses domains in full.

7.6 We review the existing configuration before changing DNS. Email and site continuity are handled as part of any migration plan.

8. Business email

Plans include a number of professional mailboxes on your domain and a total mailbox storage pool, as shown in Schedule A.

9. Zero-Downtime Migration

Where you subscribe to an eligible plan on a 48-month term, and subject to a technical review, the plan includes the Zero-Downtime Migration process for moving an existing website at the start of the service: your current site stays online while the replacement is built and tested, followed by your approval, a secure DNS cutover, monitoring and a rollback plan. Complex or enterprise migrations may be scoped and priced separately.

10. Service levels and support

10.1 We provide managed maintenance and technical support as part of every plan.

10.2 We do not currently offer a contractual uptime or response-time commitment, or service credits for missing one. Until a service level is defined and contractually supported, monitoring and “24/7” language is described on the site as a concept, not a guarantee.

10.3 Changes to your website, and the Help Desk for problems outside the service, are set out in Section 19. Support for the service itself — our hosting, your website, the email service and our platform — stays included in your plan.

11. Security

We design for containment: tenant isolation between customers, least-privilege access, multi-factor authentication, managed secrets, continuous patching and monitoring, external backups with tested restores, and a documented incident and rollback process. No provider can promise an unhackable system and we do not.

12. Changes to the service or these Terms

12.1 We may improve or change the service so long as we do not materially reduce the core functionality of your plan during your committed term.

12.2 We may update these Terms. For a material change we give you notice of at least 30 days, by email to the address on file, before it takes effect. If a material change disadvantages you, your remedy is to terminate the service without penalty within 30 days of that change taking effect.

13. Term, renewal and cancellation

13.1 The contract runs for the committed term you selected.

13.2 Renewal. At least 60 days before your committed term ends we tell you the monthly fee for the term that follows. You may renew on that term, choose another term we offer, or not renew — there is no penalty for not renewing once you have completed the term you committed to. If you do not respond, your service continues month to month at the fee we notified, never on a new multi-month committed term: entering a new committed term always requires your agreement. If we do not give you that notice at least 60 days in advance, your service continues at your existing fee.

You must tell us at least 30 days before your committed term ends if you do not wish to renew. Once your service has continued on a month-to-month basis, either party may cancel it by giving the other 30 days’ notice.

13.3 On the end of the contract, whatever the reason: your domain, content, business data and customer leads stay with you, and we hand them over; hosting, email, backups, security, monitoring, support and the managed website itself end with the subscription, because they are the service; the website build stays with us (Section 6.2).

13.4 Early termination discount recovery and early exit fee. Longer committed terms carry a lower monthly fee because you commit to stay longer. If you choose to end your service before you complete the committed term you selected, we do not charge the months that remain. We recover only the discount you received but had not yet earned: you keep the discount of the longest committed term you actually completed, and we recover the difference between your monthly fee and the monthly fee of that term (the 12-month fee if you have not completed 12 months), multiplied by the months of service you have paid for through the end of your service, including the final prepaid month. Entering a longer period does not earn its price: a customer who has completed 13 months has completed the 12-month term, not the 24-month term. Nothing is due once you have completed the term you selected. Before you confirm a cancellation we show you the requested date, your final service date, the months counted, both monthly fees, the exact amount and the date it will be charged; we charge it 7 days after your cancellation request, once your final monthly payment has been paid. If that payment fails, the normal payment terms in Section 4 apply instead. This is not a fine and it does not transfer any ownership, restart your contract or create a new term.

The 12-month term is already the highest monthly fee, so there is no shorter term to compare against and no discount to recover. If you end a 12-month term before completing it, we charge an early exit fee equal to one monthly fee at your contracted rate — never the remaining months — for leaving before the end of the term and ending the agreement early. It is shown to you before you confirm and charged in the same way and on the same date as described above. If you change plan, upward or downward, the new plan starts as a new plan with its own committed term: the plan you leave is closed without recovery and the months are counted again from the start of the new plan. A month counts only once its full monthly payment has been collected; we do not accept partial payments toward a month. This Section does not apply to MAKE ME AI, which is billed monthly and ends as set out in Section 18.5. We do not apply it where the law or this agreement requires you to be able to end the service without it, including your right of withdrawal in Section 1.2, termination for a legally valid cause, our material breach, a written waiver we approve, or a mandatory consumer-protection rule that applies to you.

Whether you subscribe as a consumer, an individual, a professional or a business does not change how the discount is calculated; mandatory law that applies to you is applied separately.

14. Liability

14.1 Nothing in these Terms limits liability that cannot be limited by law (for example, for death or personal injury caused by negligence, or for fraud).

14.2 Subject to 14.1, our total liability arising out of or in connection with the service is capped at the total fees you paid us in the 12 months preceding the event giving rise to the claim, and we are not liable for indirect or consequential loss, loss of profit, or loss of data to the extent backups were available.

15. Suspension and termination by us

We may suspend or terminate for non-payment (Section 4), for a serious or repeated breach that is not remedied after notice, or where required by law.

16. Governing law and disputes

These Terms are governed by the laws of Lithuania, and the courts of Lithuania have exclusive jurisdiction over any dispute arising from them.

17. General

17.1 If any provision is unenforceable, the rest continues in force.

17.2 These Terms, the Website Ownership Policy, the Privacy Policy, any statement of work, and Schedule A are the entire agreement between us on their subject matter.

17.3 Contact for notices and questions: contactme@makemedigital.online.

18. MAKE ME AI

This section applies only if you subscribe to MAKE ME AI, an independent managed AI chatbot service. You can subscribe to it for a website we host as MAKE ME WEB or for a website hosted elsewhere (Section 18.7). It does not change anything in Sections 1–17, which continue to govern MAKE ME WEB.

18.1 MAKE ME AI is billed monthly. There is no annual contract: the 12 months of the annual credit pool (Section 18.2) are a period for allocating capacity, not an obligation to keep paying for 12 months, and you may end MAKE ME AI in any month as set out in Section 18.5. The monthly fee for your tier is fixed during each 12-month period of your subscription and does not change during it, on the same terms as Section 3.3.

18.2 You receive one annual pool of AI Response Credits for each 12-month period of your subscription, sized to your tier, not a monthly allowance that resets — you may draw on the pool faster in a busy month and slower in a quiet one. An AI Response Credit is defined and consumed as set out in the current Product Assistant / plan data for MAKE ME AI.

18.3 If your annual pool is fully used before your current annual pool period ends, we will offer you an upgrade to a higher tier or, once priced, a Response Credit Pack. If you do not take either, MAKE ME AI stops responding until you do, or until your next 12-month period begins.

18.4 Upgrading to a higher tier takes effect immediately for access and for the additional credits it grants; the higher monthly fee applies from your next full billing cycle, not retroactively.

18.5 Ending MAKE ME AI. You may end MAKE ME AI in any month. If you end it before you have completed 12 months of service, we charge an early exit fee equal to one monthly fee at your tier’s rate — never the remaining months. We show you the amount and the date before you confirm, and we charge it 7 days after your cancellation request, once your final monthly payment has been paid (if that payment fails, Section 4 applies instead). The exceptions in Section 13.4 apply here too: your right of withdrawal, termination for a legally valid cause, our material breach, a written waiver we approve, or a mandatory consumer-protection rule that applies to you. Separately, if you have drawn more of the annual pool than the billing cycles you actually paid for would have earned you, we may charge an Advance Consumption Recovery Charge for that excess, calculated from your tier’s monthly fee and reference credit figures. Both are in addition to, not instead of, any amount already due under Section 4. Nothing is due for ending after 12 months of service, apart from any such excess consumption.

18.6 Amounts owed under this Section — unpaid fees, unpaid invoices, or an Advance Consumption Recovery Charge — are associated with the domain MAKE ME AI served, not only with your account or payment method. We may decline to provision or reconnect MAKE ME AI for that domain, including under a different account or email, until the amount is paid or we agree otherwise in writing. Section 4 (payment, late payment and suspension) and Section 15 (suspension and termination by us) apply to MAKE ME AI the same way they apply to MAKE ME WEB.

18.7 Setup: there is no setup fee if you are already a MAKE ME WEB client. Adding MAKE ME AI to a website we do not otherwise manage carries a one-time setup fee shown in the current plan data at the time you subscribe.

18.8 Conversations and continuous improvement. We keep the conversations of your assistant for as long as you subscribe to MAKE ME AI. We use them to improve and train your assistant continuously, for your benefit: its instructions, the knowledge you approved and, where you choose, the AI model it runs on. Your conversations are never shown to another customer or used to answer another customer’s visitors. Only aggregated insights that identify no person and no customer improve our common methods. Your assistant tells each visitor, before the conversation starts, that it is saved to improve the service. When MAKE ME AI ends, your conversations are included in your data package and then deleted. The Privacy Policy, Section 3.1, explains how this data is handled.

19. MAKE ME WEB: website changes, Help Desk and reviews

This section applies to MAKE ME WEB.

19.1 How changes work. Your website is managed by MAKEMEDIGITAL: you do not edit it yourself. You ask for changes in your client panel; we apply them, check them and publish them. Before anything is applied you see your request split into numbered changes, with any cost, and you confirm that list.

19.2 What counts as one change. One change is one result you ask for on one element of the site (for example a photo, a headline, a section, a button or a colour). Several edits to the same element in the same request count as one change. One result that needs several technical steps counts as one change. Different elements or different results count as one change each. Requests that need a different plan (for example an online shop or a booking system on a plan without it) are not counted as changes; we offer you the plan that includes them.

19.3 Changes included.

• Before your website is first published: 3 changes in total, within 14 days of your first preview. If you do not ask for changes within 48 hours of a preview, that preview is approved and published.
• After publishing: 1 change per billing month is included (the billing month runs from your subscription’s start date). Unused months do not add up.
• Each additional change costs USD 15.

19.4 Help Desk. For problems outside the service — for example the email settings on your own devices, your domain registrar, a device or an app — you can open a Help Desk ticket. One ticket covers one problem. We first diagnose it and show you the price and the reason for it: USD 10 (standard) or USD 20 (advanced). Nothing is done until you accept. You pay only if you confirm the problem is resolved. If you do not answer within 7 days, the ticket closes without charge. You are never charged when the problem was caused by MAKEMEDIGITAL or its platform, or when the fix does not work. If a standard fix does not work and it moves to advanced, you pay only the advanced price. We will never ask for your passwords.

19.5 “This is not what I asked for.” Within 24 hours of a change going live you can tell us it is not what you confirmed. An independent automated review compares your confirmed list with the published page:

• if the mistake was ours, we redo it free of charge and that change is not charged;
• if your request could reasonably be read in more than one way, we redo it once, free of charge;
• if the change was applied as you confirmed it, a new request counts as a new change. If the review cannot decide, we redo it once, free of charge. A second claim about the same change counts as a new change.

19.6 How extras are billed. Extra changes and resolved Help Desk tickets are added to your next monthly invoice. An extra change is billed only after it is published and the 24-hour review period has passed. If your subscription ends, any pending extras are invoiced separately. We tell you in your client panel when your extras for the month pass USD 50. Section 4 applies to these amounts like any other amount due.

20. MAKE ME WEB Shop: your store and your payments

This section applies to the Shop product.

20.1 You are the merchant. The store sells in your name. You hold the payment account that receives your sales, opened with the payment provider available for your country (for example Stripe or Mercado Pago), which verifies your identity and bank account. You are the merchant of record for your sales.

20.2 We do not receive or hold your sales. Your customers’ payments go from the payment provider to you. MAKEMEDIGITAL does not receive, hold or transfer that money, and takes no commission or fee on your sales.

20.3 Payment provider fees. The payment provider sets and charges its own fees under its own terms with you. They are not part of your MAKE ME WEB fee and we do not control them.

20.4 Catalog changes through your panel. You manage your store by telling us in your client panel what to add or change; we propose the concrete changes and you confirm them before they are applied (Section 19.1: you do not edit the site or its store software yourself). Catalog changes managed this way do not count against the changes included in Section 19.3 and are not charged under it. Any other request for your website remains subject to Section 19.